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About Us
About Answermed Telecom Inc
Local, Family Owned and Operated Since 1995
Christopher Lottier identified a need for a better way of handling medical and pediatric telephone answering clients which led to the conception of Answermed Telecom Inc in 1995.
"I used to work in sales and marketing for one of the biggest telephone answering services in Connecticut. But instead of focusing on sales, I found myself dealing with customer complaints. The company was expanding too quickly, sacrificing quality and leaving customers dissatisfied. So, I proposed to the owners that we start a medical answering service called Answermed that specializes in serving pediatricians and physicians. This way, we could provide better quality service and meet the specific needs of our clients in the medical industry."
I opened Answermed after experiencing months of frustration, and we haven't looked back since. We maintain the same high quality of service we had on day one.
Our Staff Make Answermed Different!
Many answering services in the pediatric and medical field experience high employee turnover. This results in a continuous training program that takes up time and resources. However, our team has a combined experience of over 100 years and zero employee turnover. This means that our clients can count on having staff who are familiar with their account and needs.
"Our staff is familiar with our clients' needs, preferences, and procedures, which helps us save time when taking messages. This not only reduces the likelihood of errors, but it also saves our clients time and money. When a client checks in with us, we are able to quickly access their account and provide personalized assistance."
Jon Higgins -
Operations Manager
jon@answermedtelecom.com
860-871-5200
Scott Mendenhall
Office Manager
scott@answermedtelecom.com
Our Technology
Healthcare organizations rely on the quality and accuracy of interactions among their staff, other medical facilities, and patients to ensure excellent patient experience. To safeguard the integrity of your interactions and achieve this goal, we recommend using OnviSource contact center solutions.
