Thirty years of listening.
AnswerMed has answered for doctors and their patients since 1996. Everything we've built since then came from listening to the practices we serve.
How it started
Chris Lottier worked in sales and marketing for one of the biggest answering services in Connecticut. Instead of selling, he spent his days on customer complaints. The company was growing too fast, quality was slipping and customers were unhappy.
He proposed a medical answering service that would specialize in pediatricians and physicians, with better quality and a real understanding of what doctors need. After months of frustration, he opened AnswerMed in 1996 to be that service, and we haven't looked back.
We've answered medical practices ever since, and we hold to the same quality of service we had on day one. We're still local and family owned, right here in Tolland, Connecticut.
Our people make the difference
Many answering services keep losing staff and training new people. Our team has more than 100 years of combined experience. They know your account, your preferences and your procedures, which means fewer errors and less of your office's time.
What we hold to
Real people answering real people
Our technology works behind our operators, never in place of them.
Patient safety comes first
Every urgent call reaches a real person on our team. An urgent call is never closed without one.
No hassle for your office
When we change something on our side, you shouldn't have to redo anything on yours.
Extra eyes on anything new
Anything new that matters to patient care gets a first week where our staff watch it closely.
Then and now
AnswerMed opens, answering for medical practices.
A HIPAA message portal for every client, and AI that works for our people.
See exactly how we'd answer for your practice
Walkthroughs are by invitation. Tell us about your practice and Chris will call you.