A pediatric answering service that knows what a 3 AM call sounds like.
A scared parent with a feverish newborn needs a calm person, not a menu. We've answered for pediatric practices since 1996, and every call is picked up by a trained, American-based agent.
What a pediatric call needs
Pediatric calls are different. The parent on the line is often scared, tired and talking fast. Our agents slow things down, get the right details the first time, and let them know help is coming.
Then we follow your rules exactly. Urgent calls go straight to your on-call provider. Routine calls wait in your portal for the morning. Nothing gets lost in between.
- Newborn calls handled your way, to the baby's assigned doctor or whoever is on call
- Poison Control (1-800-222-1222) on hand for every call
- Urgent calls stay open until a real agent confirms they reached your provider
- Nurse triage handoff to Night Nurse or your own triage service, if you use one
- Appointment setting available
Your messages, in one secure place
Every message lands in your HIPAA message portal, typed out and easy to read. The office sees the whole practice, and each provider can have their own login on their phone.
Your on-call schedule lives in AM Follow Me, our on-call calendar, so we always know who to reach tonight.
Common questions
Do you work with pediatric nurse triage services?
Yes, that's a big part of what we do. We work alongside Night Nurse and other nurse triage services. We take the call, and the nurse handles the clinical questions under your protocols.
Can parents reach the on-call doctor directly?
If that's how you want it, yes. We can patch the call through or page your on-call provider, based on the rules you set for each type of call.
Will a real person answer, or a machine?
A real person, every call, 24 hours a day. All of our agents are American-based. No outsourcing and no phone trees.
What does it cost?
Our answering service starts at $99 a month with 60 minutes of operator time, or $149 a month with 120 minutes. Both include the Basic message portal. Extra minutes are $1.75 on the $99 plan and $1.50 on the $149 plan. No setup fee for most practices, and no long contract. See our pricing page.
More about who we answer for
See exactly how we'd answer for your practice
Tell us about your practice and Chris will call you to set up a walkthrough.